Shipping Policy

From Our Hands to Your Home — With Care

Thank you for shopping with Rustic Willow! We’re committed to getting your order to you safely and as quickly as possible. Below is everything you need to know about our shipping process.

All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).
You’ll receive an email confirmation once your order has shipped, including tracking information.

We currently ship within the United States only.
Shipping rates are calculated at checkout based on your order weight and delivery location.

Once your order ships, you’ll receive a tracking number via email. You can use this to follow your package’s progress right to your door.

Delivery times vary depending on your selected shipping method and destination. Most orders arrive within 3–7 business days after shipping.

Please note that once your order leaves our hands, delivery is handled by the shipping carrier (e.g., USPS, UPS). Delays due to weather, holidays, or carrier issues are out of our control — but we’re always happy to help if something seems off.

Please double-check your shipping address before placing your order. Rustic Willow is not responsible for lost packages due to incorrect or incomplete addresses.

If your order hasn’t arrived or seems delayed, feel free to contact us at:

 rusticwillow_@outlook.com

 Returns and Refunds

Rustic Willow accepts eligible returns within fourteen (14) days of delivery in accordance with our Return & Exchange Policy.

All returns must comply with the conditions outlined in our official Return Policy, which is incorporated into these Terms by reference. Customers are responsible for reviewing the Return Policy before making a purchase.

Rustic Willow reserves the right to refuse returns that do not meet eligibility requirements. Approved refunds will be issued to the original payment method or as store credit, at our discretion, after inspection of the returned item.

For full return instructions, please review our Return Policy page.

We’re happy to help with any questions before or after your order.
Reach out anytime at rusticwillow_@outlook.com or visit www.rusticwillow.shop