Terms and Conditions

Terms and Conditions

Effective Date: June 1, 2025
Business Name: Rustic Willow
Website: www.rusticwillow.shop
Location: Tennessee, USA

1. Agreement to Terms

Welcome to Rustic Willow! These Terms and Conditions (“Terms”) govern your use of our website and any purchases made through it. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree, please do not use our site or services.

2. About Rustic Willow

Rustic Willow is a Tennessee-based small business offering handcrafted bath products, carefully selected clothing, artisan bags, and jewelry. We are committed to providing quality products with a unique and rustic charm.

3. Eligibility

You must be at least 18 years old or have parental/guardian consent to use this website or place an order.

4. Product Information

We do our best to ensure that all product descriptions and images are accurate. However, due to the handmade nature of many items and variations in screen settings, colors and appearances may vary slightly from what is shown online.

All products are subject to availability and may be changed or discontinued at any time without notice.

5. Pricing & Payment

All prices are listed in U.S. Dollars (USD). Sales tax is applied in accordance with Tennessee law where applicable.

We accept secure payments via credit cards, debit cards, and PayPal.

By submitting payment, you confirm that the information provided is accurate and that you are authorized to use the payment method.

6. Shipping & Fulfillment

• Orders are processed within 2–5 business days.
• We ship within the United States.
• Shipping times vary based on the selected shipping method and destination.

Rustic Willow is not responsible for delays caused by shipping carriers, incorrect addresses, weather, or other factors outside our control.

7. Return Policy

All sales are final. Due to the personal and handmade nature of our products, Rustic Willow does not accept returns or exchanges.

If your item arrives damaged or you receive an incorrect order, please contact us within 5 business days of delivery at rusticwillow_@outlook.com, and we will work to make it right.

8. Intellectual Property

All content on this website—including logos, product images, descriptions, graphics, and branding—is the property of Rustic Willow and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Rustic Willow is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our website or products.

Please read all product descriptions and ingredients carefully, and use products as directed. Customers are responsible for checking for potential allergens or sensitivities before use.

10. Privacy Policy

We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information in compliance with Tennessee and U.S. laws.

11. Governing Law

These Terms and any disputes arising from your use of this website or our products are governed by the laws of the State of Tennessee, without regard to conflict of law principles. Any legal action shall be filed in the courts of Scott County, Tennessee.

12. Changes to These Terms

Rustic Willow may update these Terms at any time. Any changes will be posted to this page with a new effective date. Your continued use of the site indicates your acceptance of any updates.

13. Contact Us

If you have any questions about these Terms or need support, please contact us:

Rustic Willow
Email: rusticwillow_@outlook.com
Website: www.rusticwillow.shop
Location: Scott County, Tennessee